FAQ/ Get Help

1. Why do I need home alarm monitoring?
If your alarm were to go off while you’re away, who will call the police? Our 24-hour monitoring station will dispatch the police to your home or business.

2. Why does my alarm system keypad display not ready?
Common reasons for this are that a door or window is not completely closed. Correct the condition and the alarm system will be ready to arm.

3. How do I change the people listed on my call list?
It’s simple. Just give us a call at 877-594-2737 and we can make that change for you.

4. What if my home alarm system doesn’t work correctly?
We will be happy to investigate any problems you’re having with your home alarm systems. Just call 877-594-2737 for any service-related issues.

5. My alarm system went off accidentally, but I quickly put in the code and shut it off. I expected a call from your company, but no one called. Why not?
The home alarm systems allow a brief period for you to turn off your system before an alarm signal is sent to the Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.

6. If the power goes off, will my alarm system still work?
Yes, in case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours.

7. Am I responsible for testing my home security system regularly?
Yes, it is your responsibility to make sure that your home system is in good working order. It’s easy to test your security system. Just give us a call at 877-594-2737.